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Contact us

Case enquiries
For enquiries about Criminal Legal Aid applications.

Telephone
0300 200 2020, option 2
9am to 5pm, Monday to Friday (excluding public holidays)
Find out about call charges

Webchat

Technical support
For help using the Apply for Criminal Legal Aid service.

Telephone
0300 200 2020, option 3
9am to 5pm, Monday to Friday (excluding public holidays)

Email
online-support@justice.gov.uk
We aim to respond within 5 working days.

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* 1. Were you able to do what you needed today?

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* 2. How easy or difficult was it to use this service?

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* 3. What do you think about the amount of time it took to complete an application using the service?

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* 4. Overall, how satisfied were you with this service?

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* 5. Do you have any other feedback or suggestions on how we could improve this service? 

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* 6. If you're interested in taking part in future research, please provide your name and email address [OPTIONAL] 
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