Introduction

Hull Health and Care Partnership is working to improve local GP services. Part of this improvement plan includes increasing the availability of evening and weekend appointments and ensuring equal access to these appointments across the city.
 
The expanded service would make more out of hours appointments available, not only with doctors but nurses and pharmacists too, depending on your needs.
 
Please take this opportunity to tell us how and when you would like to access services provided by your GP practice.
 
Completing the Questionnaire
 
Taking part in this questionnaire is voluntary and anonymous.  For each question please tick the box that is closest to your views or closest to your experience. Please do not write your name or address anywhere on this questionnaire sheet.
 
If you have any questions about this questionnaire, or would like it in another language or format, please ring the Communications and Engagement Team for help on: 01482 344700.
 
The closing date for the questionnaire is 31st March 2023. Responses received after this date may not be used.
 
 
NHS Hull Health and Care Partnership plans, funds and monitors the quality of NHS healthcare services for people who live and work in Hull.
 
GPs and GP Practices
 
A General Practitioner (GP) is a doctor based in the community who treats patients with minor or chronic illnesses and refers those with serious conditions to a hospital. GP Practices deal with a whole range of health problems. They also provide health education, offer advice on smoking and diet, run clinics, give vaccinations and carry out some simple surgical procedures. GPs usually work in practices as part of a team that includes nurses, healthcare assistants, practice managers, receptionists and other staff. Practices also work closely with other health and care professionals, such as health visitors, midwives, mental health workers and social care workers.

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* 1. Which GP practice are you registered with? Please tick one box

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* 2. How often, on average, do you visit your GP practice for any reason? Please tick one box

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* 3. How easy is it to book an appointment for a one-off condition or illness at your GP practice? e.g. on the same day, or next day

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* 4. How convenient are your current GP surgery opening hours?

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* 5. How easy is it to book a routine appointment, for an existing condition at your GP practice?

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* 6. On average, how long do you usually have to wait for a routine appointment?

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* 7. Have you seen/heard any information or advice about there being appointments available on an evening/weekend at your own or another practice?

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* 8. Have you ever been offered the following? Tick all that apply

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* 9. If you had an existing condition for which you are receiving ongoing care, advice, or treatment from your own GP practice, would you be prepared to use any of the following, using one of the early morning, evening or weekend appointments, assuming they had your medical history? Please tick all that apply

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* 10. If you had an urgent or ‘one off’ care need, would you be prepared to see any of the following using one of the early morning, evening, or weekend appointments, assuming they had your medical history? Please tick all that apply

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* 11. Please tick the hours of the day that are convenient for you to attend appointments at your GP Practice

  7am 8am 9am 10am 11am 12pm 1pm 2pm 3pm 4pm 5pm 6pm 7pm 8pm
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

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* 12. Which of the following ways to book an appointment do you currently use, which would you consider, and which would you prefer? Please tick at least one box in each row

  Currently use Would consider Prefer Wouldn't use
Telephone
Automated
booking line
Text message
Online
Email
In person

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* 13. We currently offer online consultation in some practices. You submit your symptoms through a secure website (available 24 hours a day) and get a call back from your practice within 2 working days with advice or treatment options. Would you be interested in using this service if it was available in your GP Practice?

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* 14. How do you normally travel to your GP Practice? Please tick all that apply

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* 15. What mode of transport do you usually use day to day? e.g. for commuting or shopping. Please tick all that apply

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* 16. Which of the following ways to get advice from a healthcare professional at your local GP Practice would you consider using, other than face to face appointment? Please tick all that apply

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* 17. If it meant you could be seen more quickly would you consider travelling to an alternative practice
premises, assuming that your medical history would be available? Please tick one box

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* 18. If it meant you could be seen more quickly would you consider travelling to an alternative practice
premises, assuming that your medical history would be available? Please tick one box

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* 19. Please use the space below to make any further comments about accessing GP services.

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