Using the out-of-hours NHS 111 service in South Tyneside

When people call NHS 111 and have an urgent health need that requires checking by a clinician between 6pm-8am on a weekday, or on weekends and bank holidays, they will be assessed over the telephone and may receive self-care advice, be referred to another service, or be visited in their home by a paramedic, nurse, or GP. This is your local 'out-of-hours' service.

We would like to speak with patients in South Tyneside who have used the out-of-hours service, to understand what they thought of the service they received.

This is because the current contract for the out-of-hours service in South Tyneside is ending in March 2023. NHS South Tyneside Clinical Commissioning Group (CCG) want to understand the views and experiences of those using the service to make sure it meets the needs for South Tyneside patients. The out-of-hours service provides telephone advice, referring people to other services where appropriate, and home-visits to individuals who are unable to attend a location-based service.

The feedback we collect through this survey will be used by the CCG to inform the future service design. This survey is just one of the ways we are speaking to people.

The survey is available to be completed until 3 October 2021 and should take no longer than 10 minutes to complete. All feedback will be treated in strictest confidence, and we do not require any personal information that will identify you.

If you have any other questions or concerns regarding this survey, please email us stynccg.enquiries@nhs.net. Thank you for your time.