Thank you for using NEA's new webchat service today.

Because our webchat service was recently launched, this short survey is designed to help us understand if it is working well. Your feedback will help us to understand if there are any improvements that we can make to it in the future. 

The survey features five short questions, and should take no longer than 3-4 minutes to complete. 

Your responses will be treated in confidence. If you experience any problems completing this survey, please email researchteam@nea.org.uk and put 'Webchat survey' in your email subject line.

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* 1. Overall, where 0 = very unhappy and 10 = very happy, how happy are you with the webchat service today?

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i We adjusted the number you entered based on the slider’s scale.

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* 2. Were you able to answer your query or questions today?

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* 3. Would you use NEA's webchat service again in the future?

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* 4. How likely are you to recommend NEA's webchat service to others in the future?

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* 5. Are there any ways that you feel NEA's webchat service could be improved? If so, please briefly tell us here.

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