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Thank you for taking part in the survey. The responses you provide will be used to improve our products and services.

Your responses will be aggregated with others to provide an overall view of the results.

If you decide to enter the free prize draw by providing your email address in the last question, the survey will not be anonymous but your answers will remain confidential.

If you have any questions please email: talktous@emerald.com

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* 2. What is the name of the university / organisation you are affiliated with?

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* 3. How likely is it that you would recommend Emerald to a friend or colleague?

NOT AT ALL LIKELY
EXTREMELY LIKELY

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* 4. What is the reason for your score?

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* 5. Thinking about Emerald overall, how many stars would you give us out of 5?

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* 6. If you had to use three words to describe us, what would they be?

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* 7. Overall, thinking about the services Emerald provides for you, how dissatisfied or satisfied are you?

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* 8. Emerald has a number of commitments it has launched which form our service charter. Please read the following commitments and for each one rate how much you agree or disagree Emerald is delivering:

  1.
Strongly disagree
2.
Disagree
3.
Neither disagree nor agree
4.
Agree
5.
Strongly agree
I don't know
Hold Our Hands Up If we don’t get things right the first time, we’ll solve the problem quickly and proactively. We always seek the right solution, not a quick fix, even if it does take a little more time.
Treat You Like An Individual We treat everyone equally, with the same care and attention - regardless of race, class, gender, sexual orientation or anything else. We have a flexible and personal approach and you can expect expert local knowledge.
Unique & Memorable Experience We’ll always innovate to make things unique and memorable, we have a friendly and responsive approach, we give you options for both routes to publish and purchase.
Accountable to you We are transparent about our publishing ethos. We take a balanced viewpoint. We put our principles into practice.
On Your Side We’re part of a community you can rely on, we listen and respond to your needs. We go the extra mile to help make your research more impactful.
Make It Easy We want your experience to be easy, stress free and seamless, we’ll share information to make things clear and we’ll always keeps things simple.
Let You Know That means we always keep you up to date with where you are in the publishing process, we explain all decisions made and we’ll help you to understand our products and services.
Listen To Your Views We value your views as they shape what we do, we make getting in touch easy and we listen and act on your comments.

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* 9. Enter your email address below to be in with a chance to win a £100 Amazon voucher! For terms and conditions click here

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