Dear Patient,

We would be very grateful if you could take a few minutes to complete the patient survey below. It should take no more than five minutes of your time. Your feedback is highly valuable and will help us improve patient access and our services.

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1. Which GP Practice are you currently registered with? (Required.)

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2. What is your age (or age of person you are completing on behalf of)? (Required.)

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3. Do you have access to the NHS APP (Required.)

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4. Where were you seen? (Required.)

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5. When were you seen? (Required.)

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6. Was the GP Extended Access Hub service explained to you when you arranged your appointment? (Required.)

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7. Was it easy to travel to the location GP/HUB of your appointment? (Required.)

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8. Were you happy with the appointment times you were offered? (Required.)

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9. Were you seen on time? (Required.)

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10. Did you understand what would happen next regarding your condition? (Required.)

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11. Would you recommend this service to others? (Required.)

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12. Did you prefer the Hub Service visited today rather than going to A&E or Urgent Care Centre? (Required.)

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13. In future if your surgery is unable to offer you an appointment, would you ask to be seen in the Hub? (Required.)

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14. Are you aware of the NHS 111 service? (Required.)

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15. Did you use the NHS 111 service to get an appointment at the Hub or your GP? (Required.)

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16. If this service was not available what would you have done to receive treatment or care? (Required.)

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17. Please write any other comments you may have.

Thank you for completing this survey 😊

T