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1. Before reading this policy, were you aware that you could ask East Suffolk Council Housing Services for reasonable adjustments to help you access services?

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2. How clear is the policy in explaining what a reasonable adjustment is?

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3. How confident are you that this policy would help residents access housing services in a way that meets their needs?

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4. Do you agree that the examples of reasonable adjustments included in the policy are useful and relevant?

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5. Are there any other types of reasonable adjustments or support that you think the council should consider?

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6. The policy explains that information about agreed adjustments may be recorded and shared with relevant staff to help deliver services. Are you comfortable with this approach?

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7. Please explain (optional)

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8. Do you think the policy makes it clear how residents can tell us about their communication, accessibility or support needs?

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9. Do you think anything is missing from the policy?

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10. Do you have any other comments or suggestions about the proposed Reasonable Adjustments Policy?

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11. How easy was the Easy Read version to understand?

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12. Please tell us how we could improve it (optional)

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13. Name

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14. Address

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15. Phone number

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17. Preferred method of contact

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18. Your views are important to us. If you would like to take part in future surveys and tenant engagement opportunities, please tick this box.

Data protection

The information you have supplied is being collected in accordance with the Social Housing (Regulation) Act 2023 and will be used to obtain your feedback on our services provided to you along with any upcoming updates to those services, and to keep your tenancy information up to date.

Your information will not be used for any other purpose unless we obtain your consent. Your information will not be shared with any other third parties.

Your response will be retained for six months to enable us to consider your feedback and for reporting purposes. Any updates to your personal data will also be retained for up to six years after the end of your tenancy to enable the council to fulfil its obligations as landlord.

You can request that your response is deleted at any time. However, responses are recorded anonymously where possible, and therefore it may not be possible to identify your response.

Data will be processed and held securely and in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018 (and any updates).

Further information about data protection

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