Find a Legal Aid Adviser

About your answers
We’ll use your answers to help improve the service. Please do not share personal information in your answers. All information you provide will be treated in confidence and your answers won’t be shared outside The Ministry of Justice.

About your personal information
If you want to participate in future research we will ask you for some personal information so that we can contact you. Findings produced from this research will not contain any personal information. You can read about how we look after your personal information. This survey has been created on SurveyMonkey. View the SurveyMonkey privacy notice.

Question Title

Were you able to do what you needed today?

Yes

Question Title

If no, please let us know what you were trying to do and what prevented you from doing it.

Question Title

How easy or difficult was it to use this service?

Very easy

Easy

Neither easy nor difficult

Difficult

Very difficult

Question Title

Please explain your answer

Question Title

What do you think about the amount of time it took you to use this service? (optional)

It was a great deal of time

It was a lot of time

Neither too much or too little time

It was a moderate amount of time

It was very quick

I was unable to use this service

Question Title

Please explain your answer

Question Title

Overall, how satisfied were you with this service?

Very satisfied

Satisfied

Neither satisfied nor dissatisfied

Dissatisfied

Very dissatisfied

Question Title

Please explain your answer

Question Title

Do you have any other feedback or suggestions on how we could improve this service?

Question Title

Would you like to help us make this service better by taking part in user research? If so, submit your email address below and we will be in touch to book a session.