About your answers
We’ll use your answers to help improve the service. Please do not share personal information in your answers. All information you provide will be treated in confidence and your answers won’t be shared outside The Ministry of Justice.

About your personal information
If you want to participate in future research we will ask you for some personal information so that we can contact you. Findings produced from this research will not contain any personal information. You can read about how we look after your personal information. This survey has been created on SurveyMonkey. View the SurveyMonkey privacy notice.

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Were you able to do what you needed today?

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If no, please let us know what you were trying to do and what prevented you from doing it.

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How easy or difficult was it to use this service?

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Please explain your answer

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What do you think about the amount of time it took you to use this service? (optional)

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Overall, how satisfied were you with this service?

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Do you have any other feedback or suggestions on how we could improve this service?

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