Parent/Carer Feedback about the Family Ambassador Service

We are constantly seeking to improve our service. We would be very grateful if you could please take 5 minutes to complete this form - thank you very much in advance.

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* 1. Please tell us the name of the Family Ambassador that you spoke with

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* 2. I felt the Family Ambassador listened to me and understood my situation

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* 3. I know more about my child’s rights than I did before

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* 4. I now feel better able to choose and make informed decisions about my child’s care and wellbeing

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* 5. I feel more confident about discussing my child’s care with professionals

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* 6. I feel communication with the ward has improved

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* 7. The Family Ambassador gave me information I can act on – resources

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* 8. The Family Ambassador provided emotional support to us based on their lived experience that other professionals were not able to provide

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* 9. The Family Ambassador has helped us to be more involved in the care planning process

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* 10. The Family Ambassador has helped us to understand policies and procedures of the unit

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* 11. The Family Ambassador has helped us to understand the inpatient pathway (make clearer)

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* 12. The Family Ambassador has helped us to feel more confident in understanding my child’s treatment plan

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* 13. The Family Ambassador has empowered us to have our voices heard and understood by the unit staff

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* 14. The Family Ambassador has helped us to improve family life

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* 15. Please provide any comments you may wish to add to improve our service.

Please also add your contact details here if you are happy to be contacted by a member of the team either now or in the future to discuss your feedback further.

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* 16. What impact has the Family Ambassador had on your situation? We may use comments anonymously in leaflets and reports

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* 17. Is there anything the Family Ambassador could have done better?

Parent/Carer Feedback about the Family Ambassador Service

Parent/Carer Feedback about the Family Ambassador Service

Question Title

* 1. Please tell us the name of the Family Ambassador that you spoke with

Question Title

* 2. I felt the Family Ambassador listened to me and understood my situation

Question Title

* 3. I know more about my child’s rights than I did before

Question Title

* 4. I now feel better able to choose and make informed decisions about my child’s care and wellbeing

Question Title

* 5. I feel more confident about discussing my child’s care with professionals

Question Title

* 6. I feel communication with the ward has improved

Question Title

* 7. The Family Ambassador gave me information I can act on – resources

Question Title

* 8. The Family Ambassador provided emotional support to us based on their lived experience that other professionals were not able to provide

Question Title

* 9. The Family Ambassador has helped us to be more involved in the care planning process

Question Title

* 10. The Family Ambassador has helped us to understand policies and procedures of the unit

Question Title

* 11. The Family Ambassador has helped us to understand the inpatient pathway (make clearer)

Question Title

* 12. The Family Ambassador has helped us to feel more confident in understanding my child’s treatment plan

Question Title

* 13. The Family Ambassador has empowered us to have our voices heard and understood by the unit staff

Question Title

* 14. The Family Ambassador has helped us to improve family life

Question Title

* 15. Please provide any comments you may wish to add to improve our service. Please also add your contact details here if you are happy to be contacted by a member of the team either now or in the future to discuss your feedback further.

Question Title

* 16. What impact has the Family Ambassador had on your situation? We may use comments anonymously in leaflets and reports

Question Title

* 17. Is there anything the Family Ambassador could have done better?

* 15. Please provide any comments you may wish to add to improve our service.

Please also add your contact details here if you are happy to be contacted by a member of the team either now or in the future to discuss your feedback further.