Feedback form for Hire of Community Buildings and Spaces

We would be grateful if you would take the time to complete this survey. The information you provide is vital for us to ensure continuous improvement of our services and hire facilities.

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* 1. Please state your name (optional)

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* 2. Please state the details of your event booking

Date

Time

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* 3. Please select Community Building/Space booked

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* 4. Please advise the purpose of your event e.g. Birthday Party etc.

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* 5. Please rate the the service provided by the Community Services Booking Team

	Excellent	Good	Satisfactory
Timeliness of response to booking enquiry (e-form, telephone, email)	Timeliness of response to booking enquiry (e-form, telephone, email) Excellent	Timeliness of response to booking enquiry (e-form, telephone, email) Good	Timeliness of response to booking enquiry (e-form, telephone, email) Satisfactory
Telephone Contact – Polite and Courteous	Telephone Contact – Polite and Courteous Excellent	Telephone Contact – Polite and Courteous Good	Telephone Contact – Polite and Courteous Satisfactory
Booking process	Booking process Excellent	Booking process Good	Booking process Satisfactory
Information provided	Information provided Excellent	Information provided Good	Information provided Satisfactory

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* 6. Please let us know of any improvements you would like us to consider for the Bookings Team

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* 7. Please rate the service provided by the Facilities Team on the day of your event

	Yes	No	N/A
Was the community building/space opened on time?	Was the community building/space opened on time? Yes	Was the community building/space opened on time? No	Was the community building/space opened on time? N/A
Was the Facility Officer polite and helpful?	Was the Facility Officer polite and helpful? Yes	Was the Facility Officer polite and helpful? No	Was the Facility Officer polite and helpful? N/A
Was the room/space set up as per your requirements (if this service was booked)?	Was the room/space set up as per your requirements (if this service was booked)? Yes	Was the room/space set up as per your requirements (if this service was booked)? No	Was the room/space set up as per your requirements (if this service was booked)? N/A
Were you able to contact the Facility Officer by phone?	Were you able to contact the Facility Officer by phone? Yes	Were you able to contact the Facility Officer by phone? No	Were you able to contact the Facility Officer by phone? N/A
Was the building/space booked clean?	Was the building/space booked clean? Yes	Was the building/space booked clean? No	Was the building/space booked clean? N/A
Were the toilets facilities clean?	Were the toilets facilities clean? Yes	Were the toilets facilities clean? No	Were the toilets facilities clean? N/A
Was the Facility Officer available at the end of your booking?	Was the Facility Officer available at the end of your booking? Yes	Was the Facility Officer available at the end of your booking? No	Was the Facility Officer available at the end of your booking? N/A

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* 8. Please let us know of any improvements you would like us to consider for the Facilities Team

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* 9. Was there sufficient parking at the venue for your event?

Yes

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* 10. How would you rate the prices of our venues ?

Comparative with other centres

Good Value

Acceptable Value

Not Good Value

Other (please specify)

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* 11. Would you recommend our Community Buildings/Spaces to others?

Yes

If no, please provide further information

Feedback form for Hire of Community Buildings and Spaces

Question Title

* 1. Please state your name (optional)

Question Title

* 2. Please state the details of your event booking

Question Title

* 3. Please select Community Building/Space booked

Question Title

* 4. Please advise the purpose of your event e.g. Birthday Party etc.

Question Title

* 5. Please rate the the service provided by the Community Services Booking Team

Question Title

* 6. Please let us know of any improvements you would like us to consider for the Bookings Team

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* 7. Please rate the service provided by the Facilities Team on the day of your event

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* 8. Please let us know of any improvements you would like us to consider for the Facilities Team

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* 9. Was there sufficient parking at the venue for your event?

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* 10. How would you rate the prices of our venues ?

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* 11. Would you recommend our Community Buildings/Spaces to others?

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* 12. How did you hear about our facilities?

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* 13. Please provide any suggestions on how we can improve our facilities/booking service