Building Control Customer Survey

Service

Question Title

* 1. Which type of building regulation applications did you apply for?

Domestic

Commercial

New Dwelling

Question Title

* 2. Please rate the following aspects of our service. (Choose only one per row)

	Excellent	Very good	Good	Fair	Poor	N/A
Quality of pre-application assistance.	Quality of pre-application assistance. Excellent	Quality of pre-application assistance. Very good	Quality of pre-application assistance. Good	Quality of pre-application assistance. Fair	Quality of pre-application assistance. Poor	Quality of pre-application assistance. N/A
Quality of advice / information given.	Quality of advice / information given. Excellent	Quality of advice / information given. Very good	Quality of advice / information given. Good	Quality of advice / information given. Fair	Quality of advice / information given. Poor	Quality of advice / information given. N/A
Level of assistance from Building Control Staff.	Level of assistance from Building Control Staff. Excellent	Level of assistance from Building Control Staff. Very good	Level of assistance from Building Control Staff. Good	Level of assistance from Building Control Staff. Fair	Level of assistance from Building Control Staff. Poor	Level of assistance from Building Control Staff. N/A
Technical Expertise.	Technical Expertise. Excellent	Technical Expertise. Very good	Technical Expertise. Good	Technical Expertise. Fair	Technical Expertise. Poor	Technical Expertise. N/A
Promptness of Inspections.	Promptness of Inspections. Excellent	Promptness of Inspections. Very good	Promptness of Inspections. Good	Promptness of Inspections. Fair	Promptness of Inspections. Poor	Promptness of Inspections. N/A
Meeting of deadlines.	Meeting of deadlines. Excellent	Meeting of deadlines. Very good	Meeting of deadlines. Good	Meeting of deadlines. Fair	Meeting of deadlines. Poor	Meeting of deadlines. N/A
Speed of admistrative tasks.	Speed of admistrative tasks. Excellent	Speed of admistrative tasks. Very good	Speed of admistrative tasks. Good	Speed of admistrative tasks. Fair	Speed of admistrative tasks. Poor	Speed of admistrative tasks. N/A
Understanding of your needs.	Understanding of your needs. Excellent	Understanding of your needs. Very good	Understanding of your needs. Good	Understanding of your needs. Fair	Understanding of your needs. Poor	Understanding of your needs. N/A
The Building Control literature e.g. application form and fee sheet.	The Building Control literature e.g. application form and fee sheet. Excellent	The Building Control literature e.g. application form and fee sheet. Very good	The Building Control literature e.g. application form and fee sheet. Good	The Building Control literature e.g. application form and fee sheet. Fair	The Building Control literature e.g. application form and fee sheet. Poor	The Building Control literature e.g. application form and fee sheet. N/A
The Building Control website page.	The Building Control website page. Excellent	The Building Control website page. Very good	The Building Control website page. Good	The Building Control website page. Fair	The Building Control website page. Poor	The Building Control website page. N/A
Value for money.	Value for money. Excellent	Value for money. Very good	Value for money. Good	Value for money. Fair	Value for money. Poor	Value for money. N/A
Overall service provided.	Overall service provided. Excellent	Overall service provided. Very good	Overall service provided. Good	Overall service provided. Fair	Overall service provided. Poor	Overall service provided. N/A

Question Title

* 3. How can we improve?